JOB DUTIES: Politely answers, manages, and refers, as appropriate, phone calls for bed requests. Demonstrates effectiveness in facilitating the admission of patients, both internal and external, into the organization and collaborates with individuals necessary to ensure proper patient placement. Collects and maintains accurate documentation of all bed board activity and records the information in logs, computerized data entry and other software systems as directed. Collects, enters and electronically distributes bi-daily patient census information. Performs business office functions related to patient registration, reoccurring outpatient re-registration, data collection assignments, and patient status transfers. Performs other duties as assigned and eagerly cross trains to other departmental tasks as directed.
EXPERIENCE REQUIREMENTS: 2 to 5 years experience in customer service required. Previous experience in insurance preferred.
EDUCATIONAL REQUIREMENTS: High school diploma or GED preferred.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS: Proficiency in typing 40 words per minute, word processing, data processing and spreadsheet utilization required. Excellent organizational, communication and public relations skills required.
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